Privacy Policy

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our website:

Personal Information

• Contact details (name, email address, shipping address)
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring website)
• Location data (general geographic region based on IP address)

2. How We Use Your Information

We use your information to provide and improve our services:

• Process and fulfill your plant and bulb orders
• Provide customer support and respond to inquiries
• Personalize your shopping experience with plant recommendations
• Send gardening tips, promotional offers, and updates (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments, shipping orders, and marketing. These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data’s security is as important to us as the careful cultivation of our plants:

• We implement appropriate technical and organizational measures to protect your personal data
• Our website uses 256-bit SSL encryption to secure data transmissions
• We are PCI DSS compliant for payment processing
• Payment details are processed by our secure partners and never stored on our servers
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy
• Data is stored on secure servers with limited access

While we implement these safeguards, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may update or correct your account information at any time.
• Deletion: You can request deletion of your personal information, subject to certain legal obligations.
• Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like a garden uses sunlight to grow, our website uses cookies to function optimally:

• Essential Cookies: Required for basic site functionality and secure shopping
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may use analytics services (like Google Analytics) to help us understand website usage. These services may collect information about your use of our website and other websites over time.

7. International Data Transfers

As we serve customers globally (with some exceptions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, including standard contractual clauses where applicable.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.